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Privacy Policy
At Almaq Herbal Biotech, we respect every individual's right to privacy. Our relationship with you is our most valuable asset and forms the very foundation of our name and reputation.
Information Collection and Use
This privacy policy ("Privacy Policy") notice informs you about the information we collect when you use our website, our mobile app, and at our exclusive brand stores. As a data controller, we are required by law to provide you with information about us, why and how we use your data, and your rights over your data. Rest assured, we do not share your Personal Information with any third parties except for the reasons mentioned in this Privacy Policy.
Who are we?
We are Almaq Herbal Biotech.
Our address:
Almaq Herbal Biotech,
Chinhat, Lucknow, 226028, U.P., India
You can contact us by post at the above address, by email at almaqherbals@gmail.com or by telephone on +91-93053-21088 (Available between 0900 hrs IST to 1700 hrs IST, Monday to Friday).
How we use your information
What information do we collect?
We collect information about you at our Website, mobile app, exclusive brand outlets, and customer service centers. Some of this information does not identify you personally but helps us understand how you use our services and engage with us. We use this information to improve our services and make them more useful to you. The information we collect about you, your spouse, or children includes some or all of the following:
Why do we collect this information?
When you use our website?
When you use our website to browse our products and services, a number of cookies allow the website to function, enable us to collect useful information about visitors, and facilitate a better user experience.
Some cookies are strictly necessary for our website to function, and we don't ask for your consent to place these on your computer. However, for those cookies that are useful but not strictly necessary, we will always ask for your consent before placing them. Various third parties also place cookies on your computer, again with your consent.
How long do we keep your information for?
There is no stipulation to preserve your personal information in an identifiable format for longer than the provisioned time limit. If we have a relationship with you, we hold your personal information for 2 years from the date our relationship ends. We only store your personal information for this period to establish, bring, or defend legal claims as a mandatory legal requirement.
The only exceptions to the periods mentioned above are in situations where the law requires us to hold your personal information for a longer period or delete it sooner; where you have raised a complaint or concern regarding a product or service offered by us, in which case we will retain your information for a period of 2 years following the date of that complaint or query; or however, you exercise your right to have the information erased (where it applies), and we do not need to hold it in connection with any of the reasons permitted or required under the law.
When you submit an enquiry via our website?
When you submit an enquiry via our website, we ask you for your name, contact telephone number, and email address.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information before a sale.
We do not use the information you provide to make any automated decisions that might affect you.
When you sign up to receive our newsletter?
When you sign up to receive our newsletter, we ask for your name and your email address.
We will ask for your consent to use your name and email address to email you our newsletter which contains information about our products and other information which we feel might be of interest to you.
You can withdraw your consent at any time, and we will stop sending you the newsletter.
Your name and email address are shared with a third-party mailing system.
We do not use the information you provide to make any automated decisions that might affect you.
We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after two years.
When you submit a review about us?
When you submit a review about us, we record your name, your email address, and your IP (Internet Protocol) address, which is the address of your computer on the Internet.
We use this information to provide verified independent views about our products and services to potential customers. Your name and the content of your review (but not your email address or IP address) may be publicly displayed on our website. We will do this based on our legitimate interest in marketing our products and services.
We do not use the information you provide to make any automated decisions that might affect you.
Your personal data is stored for as long as we are marketing the product or services that the review refers to, after which it is deleted. You may ask us to remove your review at any time.
When you take part in our feedback survey?
When you take part in our feedback survey, we record your name, your email address, your organization name, your job role, and your answers to questions we ask about your opinion of, and use of, our products and services.
We use this information to develop and improve our products and services and our customer relationships. We will do this based on our legitimate interest in marketing our products and services.
We do not use the information you provide to make any automated decisions that might affect you.
Your personal data is stored for two years, or for as long as we are marketing the product or services that the review refers to, whichever is shorter. You may ask us to remove a testimonial that is based on your feedback from our website at any time.
Your rights as a data subject?
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfill a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances, you can ask us not to reach decisions affecting you using automated processing or profiling. To submit a request regarding your personal data by email, post, or telephone, please use the contact information provided above in the "Who Are We" section of this policy.
Your right to complain?
If you have a complaint about our use of your information, we would prefer you to contact us directly so that we can address your complaint.
If you have any specific data protection concerns or a complaint, you can contact our privacy team at almaqherbal@gmail.com or the telephone: on +91-93053-21088 (Available between 0900 hrs IST to 1700 hrs IST).
Almaq Herbal Biotech
Chinhat, Lucknow, 226028
Uttar Pradesh, India.
If you have any questions regarding the processing of your personal information, please contact: almaqherbals@gmail.com
When does this Privacy Policy apply?
This Privacy Policy applies to all of the services offered by Almaq Herbal Biotech, via its websites, mobile app, or the exclusive brand outlet but excludes services offered by others.
Updates to this privacy policy
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolve. If we want to make use of your personal data in a way that we haven't previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.
Version 1.0, Date: 02/17/2025
We will update the version number and date of this document each time it is changed.
Copyright © 2025 ALMAQ HERBALS - All Rights Reserved.
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